They are constantly doing new updates, and even if you encounter issues, support is always super quick to fix and help you out. IPVanish Not Connecting: Troubleshooting the Basics Tip: Use the navigational menu on the right (desktop) or the one below the image (desktop) to navigate straight to the particular problem you are facing. Here, let’s talk about some simple things that generally will fix most issues: Check your internet connectionīefore launching the VPN app, ensure you have a working internet connection. You can test your internet connection by loading your regular websites. Restarting your router/modem and your devices.If you cannot access them, you may not have internet access.Īlso, check whether your other devices can access the internet. Reconnecting to your network via Wi-Fi or Ethernet cable.Use the correct credentials and check your subscription status Using an incorrect username and password combination repeatedly may result in ‘Too Many Failed Attempts’ and ‘Authentication failed’ errors. The ‘Too Many Failed Attempts’ error deters account hijacking attempts and lasts for 12 hours. Submit a request to IPVanish with the correct credentials and your public IP address.īesides incorrect credentials, an expired subscription also throws the ‘Authentication failed’ error.Use the correct credentials after 12 hours or. Renew your subscription to solve the error. In Windows, the IPVanish app requires admin privileges to function correctly. In most instances, it won’t launch without admin rights. If you managed to open it without admin rights, exit the app (make sure it is not in the system tray) and relaunch it as an Admin.Ĭonnect to a different IPVanish server and check whether you can access the internet. Congested servers may accept new connections, but they will be very slow. You can let IPVanish choose the best server for you. If you still cannot access the internet, try changing the VPN protocol. Some internet connections may not accept some VPN protocols in use. Click on the Connection tab, and change the active VPN protocol.Moreover, if you get the “Exception of type ‘DotRas.RasDialException’ was thrown” error, changing the VPN protocol will solve the problem. Restart the VPN app after installation is complete.Go to the Connection tab, and scroll to the bottom.Use the following steps to repair the TAP driver: IPVanish TAP driver may conflict with other VPN TAP drivers. If it doesn’t install successfully, you must download the TAP driver and install it manually. Exit IPVanish, install the driver, and relaunch the app. Your security software may block IPVanish, which means you can get the IPVanish not connecting error. They might recognize IPVanish tunneling as potentially harmful activity and block any internet connection. To troubleshoot this problem, temporarily disable your security software and see if you will have an internet connection. If you can access the internet, allow list/exclude the IPVanish app in your security software. If you are still having trouble connecting, please contact our support team and we will be happy to assist you further.Uninstall and reinstall the updated IPVanish app. If you are still unable to connect with either IKEv2 or OpenVPN there is an issue with the entire network stack on your device and that can't be resolved by us. If after re-installing the IKEv2 WAN Miniport, the connection fails when using IKEv2 as the active protocol in your IPVanish app Settings, you can try switching the active protocol to OpenVPN and then try to connect. Reboot your Device and try to connect again. The process above can be seen below in the animated GIF:Ĥ.
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